Frequently Asked Questions


General
What is mailboxlayer?
Who runs the mailboxlayer API?
DATA & SOURCES
How accurate is the SMTP Check?
Why wouldn't I send email to free email addresses like "Gmail"?
What's wrong with disposable email addresses like "mailinator.com"?
Is the mailboxlayer API service secure?
API Access & Features
How do I get an API Access Key?
What is an API request?
What happens if I exceed my API Request volume?
What is the API's uptime?
Plans, Pricing & Payment
What is the difference between Free and Paid Subscriptions?
Which Subscription Plan fits my needs?
Which payment methods are supported?
Can I also pay yearly?
How do I cancel/downgrade?
How do I cancel/downgrade?
How do I change between monthly and yearly billing?
Platinum Support
What is included in Platinum Support?
How much does Platinum Support cost?
How do I select Platinum Support when purchasing a plan?
How does Platinum Support appear on my invoice?
Can existing customers upgrade to include Platinum Support?
How is the billing period for Platinum Support handled?
Can I opt out of Platinum Support during the purchase process?
Can I switch back to standard support after upgrading to Platinum Support?

Any more questions?