In most cases the mailboxlayer API's SMTP check is entirely accurate when it comes to detecting whether or not an email address actually exists. We are saying "most" cases because certain mail servers tend to suddenly behave in unexpected ways and cause trouble out of nowhere, which may decrease the effectiveness of "pinging" a mail server via SMTP at times.

Combined with all other mailboxlayer validation tools, however, there is no better way to separate low-quality addresses from high-value email contacts and to successfully keep fraudulent users out of your system.

Generally, sending email to free email addresses like "Gmail" or "Yahoo!" is perfectly okay. For certain types of email campaigns, however, it might make sense to sort out users utilizing free email providers in order to reduce bounce rates.

See the API's Documentation for details.

Email addresses like "mailinator.com" or "trashmail.com" are using disposable email provdiders, which offer an anonymous way to create a one-time email address. These inboxes are often publicly visible and associated with fraudulent behaviour. We highly advise against approving these types of email addresses in your system or list of recipients.

See the API's Documentation for details.

Yes. Since we understand that your API requests contain may sensitive data, we offer paid customers the possibility to access the API and all data provided by and processed through it via industry-standard 256-bit HTTPS encryption.

See the API's Documentation for details.

Pricing is based on the number of monthly API Requests offered for each individual Subscription Plan. Accessing any type of mailboxlayer API data using a valid API Access Key counts as one "API Request".

Users will be automatically notified via e-mail and on their Account Dashboard once at least 75%, 90%, and 100% of their monthly API Request allowance has been reached. After reaching 100% of the allowance, overages fees will apply so we make sure you won’t experience any disruptions and your website/application will keep running smoothly. You can learn more about overages billing here.

The mailboxlayer API's system status is being closely monitored around the clock. Since every effort is made to ensure the highest possible level of consistency, we are happy to announce that our API's uptime is at around 99.9%. At the current stage we are not offering any public statistics, but we will be happy to provide you with recent uptime reports - ask us »

The Free Plan is set out to be a "trial version" without a time limit, offering a volume of 100 monthly API requests.

Paid Subscription Plans feature significantly higher API Request volumes, ensure secure datastreams via 256-bit HTTPS Encryption, include unlimited and prioritised technical support, and offer a variety of must-have API functionalities.

In order to test the API and to get an idea of the product, you can simply sign up for the Free Plan.

As soon as you or your application requires more than 100 API requests per month and more professional API functionality, you would be well-advised to sign up for one of the paid Subscription Plans, starting at only USD 14.99 per month.

Payments can be made via Credit Card (Visa, MasterCard, Discover, Diner's Club). You can change your payment method at any given time in the Payment section of your Account Dashboard.

Yes. If you choose annual billing, the total price of your subscription plan will be up to 15% lower than the total amount you would pay with a monthly payment frequency.

You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.

You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.

To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:

Step 1: Sign in to your account

Step 2: Go to Contact Us page

Step 3: Fill out the form and choose the “Sales” category for this request.

Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”

Platinum Support includes dedicated account management, priority bug fixes, and access to exclusive support resources. It ensures you receive top-tier assistance for any issues you encounter, helping you maintain and optimize your system performance.

The cost of Platinum Support varies depending on your subscription plan:
- Standard Plan: $479.88 billed annually
- Professional Plan: $599.88 billed annually
- Professional Plus Plan: $719.88 billed annually
- Enterprise Plan: Custom pricing billed annually

When you select a pricing plan, the Platinum Support option is automatically checked. You will see a checkbox next to “Include Platinum Support” with the corresponding annual price. You can uncheck this box if you do not wish to include Platinum Support.

When you select Platinum Support, your invoice will display “Selected: [Your Plan] + Platinum Support.” The total amount charged will include the cost of your chosen plan and the annual fee for Platinum Support. For example, if you select the Professional Plan, your invoice will read “$59.99/month + $599.88/year for Platinum Support.”

Yes, existing customers can upgrade their plans to include Platinum Support. The option will be automatically checked when viewing available plans, showing the respective annual fee for Platinum Support. You can select or unselect this option as needed.

The billing period for Platinum Support is annual. When you purchase Platinum Support, the renewal date will be one year from the purchase date. Your invoice will show the purchase date, renewal date, and the total annual amount for Platinum Support.

Yes, Platinum Support is an optional service, you can uncheck the Platinum Support bo

Yes, you can switch back to standard support at any time. However, the change will take effect at the start of your next billing cycle. Contact our support team to adjust your plan.